At Silvia Retreats, we strive to deliver your orders safely and on time. This Shipping Policy outlines our shipping procedures, delivery timelines, and related information.
Order Processing
- All orders are processed within 1–3 business days after confirmation.
- Orders are shipped only after the Cash on Delivery (COD) confirmation is received.
- During peak seasons or promotional periods, processing may take longer, but we will notify you of any delays.
Shipping Methods and Carriers
- Silvia Retreats ships products worldwide using trusted shipping partners.
- The shipping method is selected based on the destination and product type to ensure safe and timely delivery.
- We reserve the right to choose the most suitable shipping carrier.
Delivery Timeframes
- Estimated delivery times vary depending on your location:
- Local deliveries: 3–7 business days
- International deliveries: 7–21 business days
- Delivery times are estimates and may be affected by customs clearance, weather conditions, or other unforeseen factors.
Shipping Charges
- Shipping charges, if applicable, will be calculated and displayed at checkout.
- Any customs duties, taxes, or import fees for international shipments are the responsibility of the customer.
Order Tracking
- Once your order is shipped, you will receive a shipping confirmation with tracking details (where applicable).
- Tracking may not be available for all international shipments.
Failed or Delayed Deliveries
- If a delivery attempt fails, the shipping carrier may leave a notification or return the package to us.
- In such cases, please contact [email protected] to arrange re-delivery or pickup.
- Silvia Retreats is not responsible for delays caused by the shipping carrier, customs, or incorrect shipping information provided by the customer.
Contact Us
For questions, concerns, or assistance regarding your shipment, please contact our support team:
Email: [email protected]