At Silvia Retreats, we aim to ensure that you are satisfied with your purchase. This Returns & Refund Policy outlines the process for returning items and requesting refunds. Please read carefully before placing an order.
Eligibility for Returns
- Returns are accepted only for damaged, defective, or incorrect products.
- Products must be reported within 7 days of delivery to qualify for a return.
- All returned items must be in their original packaging and condition.
- We do not accept returns for change of mind or dissatisfaction with product color, size, or style.
How to Request a Return
To initiate a return, please contact our customer support team at [email protected] with the following details:
- Order number
- Product(s) to be returned
- Reason for return
- Photographs of the damaged or defective item (if applicable)
Our team will review your request and provide instructions for returning the item.
Return Shipping
- Return shipping costs are the responsibility of Silvia Retreats only if the item is defective, damaged, or incorrect.
- For valid returns, we will provide instructions for shipping the product back.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed as a Cash on Delivery adjustment for your next purchase or via alternative arrangements agreed upon with our team.
- Refunds may take up to 7–10 business days to process, depending on your location.
Exchanges
We do not offer direct exchanges. If you wish to receive a different product, please return the original item following the above process and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the item and packaging. We will resolve the issue promptly, including arranging for replacement or refund.
Contact Us
For any questions or assistance regarding returns or refunds, please reach out to:
Email: [email protected]